FAQ



Customer Help Center

Frequently Asked Questions

Find answers about ordering, shopping cart management, payments, returns, cancellations, and account security.

Ordering

Placing & Managing Your Order

01

How do I place my order?

To place an order:

1. Finish adding items to your shopping cart.
2. You may choose to process through our website checkout or through PayPal.
3. If you wish to continue through our website checkout, please click on the “Checkout” green button located on the right side of the screen.
4. If you wish to continue through PayPal, please click on the PayPal button.
5. You will be transferred to our Customer Information page. You will be prompted to enter your email address, name, and address.
6. If you have a valid discount code, enter it in the “Discount” field and click “Apply” to have the discount calculated and applied to your order.
7. Continue by clicking “Continue to Shipping Method”. Please make sure you have entered the delivery address correctly. Then click “Continue on to Payment Method”.
8. Enter your payment details. You may indicate that the shipping and billing details are the same, if applicable.
9. Click the “Complete Order” button. You will see an order summary and on-screen confirmation, and you will also receive a confirmation by email.
Should you encounter any difficulties during the checkout process, please contact our customer service department at service@watgater.com .

What if there are items missing or incorrect products when I receive my order?

For missing or wrongly shipped items, please contact us at service@watgater.com . Please quote your transaction reference number (Order #) and provide us with a proof (image file size should be below 1MB). We will be more than happy to reship you the correct item with no extra cost and we will not ask for the item that was wrongly sent to you back. You may keep it as a gift from us.

How do I know that my order has been successfully submitted?

You will receive an email confirmation containing the Order Number and details of your purchase.

I would like to change my items ordered. What should I do?

Amending your order is allowed on or before 11:00pm (PDT, -7 GMT) on the same day from the order being placed. You may contact us via service@watgater.com to request for change.

Shopping Cart

Cart Management

02

How do I add items to my cart?

Navigate to the page of the item you are interested in and choose your preferences. Click “Add to Cart”, then enter the desired quantity using the “Quantity:” field. You can continue shopping or choose to complete your order.

How do I view what’s in my shopping cart?

Click on the Cart icon located at the top of the website page. You can update quantities or delete any item by clicking the “Remove” link.

How do I remove items from my cart?

Click the “Cart” icon in the upper-right corner. Find the item you would like to delete and click the “Remove” link below the quantity list.

How do I change the quantity of a particular item?

Open your Cart, move your cursor to the “Quantity” field, and type the desired quantity. The item quantity and associated amount will update automatically.

03
Browsers

What are the recommended browsers for this site?

Google Chrome, Safari, Firefox, Internet Explorer

Payment & Discounts

Payment Information

What are your payment options?

We accept four types of major credit cards (MasterCard, Visa, American Express, and Discover), as well as PayPal and Apple Pay.

How do I make payments using PayPal?

PayPal is the easiest way to make payments online. Once you have finished adding items to your shopping cart and are ready to complete your transaction, click on the “PayPal” button. You will be redirected to the PayPal website. Be sure to fill in correct details for fast & hassle-free payment processing.

How do I use a discount code?

1. Choose the item you want to order and click the “Checkout” green button.
2. Fill in the corresponding Customer Information on the next page.
3. Locate the “Discount” field on the upper right part of the page.
4. Input the discount code and click Apply. Verify the discount has been applied in the order breakdown.
Returns

What is your return & exchange policy?

Please refer to our Return Policy relating to returns. Our customer service is open 24/7. We will reply to your inquiry as soon as possible.

Return Help

How to return your item?

You may contact us at our support channel service@watgater.com for more information.

Cancellation

What is your cancellation policy?

Cancellation of order is allowed on or before 11:00pm (PDT, -7 GMT) on the same day. After that time, cancellation will no longer be entertained. You may contact us via service@watgater.com to request for cancellation.

Security & Privacy

Safe Shopping & Personal Information

Is ordering online secure?

Yes. We take the utmost care with the information that you provide us when placing an order through our online store. The server that hosts our store encrypts the transmission of all credit card and personal customer information using the Internet-standard SSL (Secure Sockets Layer) protocol.

Is it safe to use my credit card on your website?

To ensure a safe payment procedure, our website uses credit card processor for a reliable and secure internet payment gateway, keeping all data encrypted with AES-256.

Is my personal information kept private?

Any information that you share with us is private and confidential. At no point will we share, rent or sell your personal information without your consent, except as required by law.

Still Need Help?

Contact Customer Service

Email us at service@watgater.com if you need additional assistance.